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Eating at City Hall

Brew and Bake

Brew & Bake

The new Brew & Bake café is open to visitors opening hours are Monday to Friday from 7am to 6pm (open on Saturdays from January).

The focus of the Brew & Bake menu is on a tasty and nutritious, high-quality, sustainable food and drinks, with all items either freshly made on site or sourced from quality local suppliers.

If you're around and close to City Hall, pop in and try it out for yourself.  You can now also do that by using the app...

brew and bake app

Brew & Bake app

The app enables customers to pre-order and pay for food and drink and then collect from the cafe at a specified time. The app also has a built-in points-based customer loyalty scheme that rewards regular customers with discounts on food and drink in Brew & Bake.

Brew & Bake pre-order app guidance

The app enables customers to pre-order and pay for food and drink and then collect from the cafe at a specified time. The App also has a built-in points-based customer loyalty scheme that rewards regular customers with discounts on food and drink in Brew & Bake.

The app is simple to install and use:

Installation

The App can be downloaded from the App Store and Google Play. The first thing you need to do when the App is installed is to create an account by pressing on 'Account' and filling in the required personal information.

Ordering

To begin the ordering process press 'Order'. You will then be taken to a screen which provides you with a reminder about food allergens. To start the ordering process press 'I'll Collect'. Currently we are only providing a click and collect service but in future we hope to provide a delivery function.

brew and bake 1

Menus

You will be taken to a menu screen with all the available options and prices. Please note the breakfast items can only be ordered 7.00am to 11.00am. You can either scroll down the menu or press on the headings at the top, such as 'Homemade Sandwiches', to take you directly to the items you wish to order.

To order an item simply press 'Add Item'. For some items you will be taken to another page and provided with an option to select. For example, with coffees you will be asked what kind of milk you want. When you have made a selection press 'Finish'. You then have the option of typing in any special requirements, such as '2 x sugar' or 'warm milk with my Americano'. Please then press 'Submit'.

When you order an item there will be a running spend at the bottom of the page. When you have made all your selections simply press on 'View Your Order'. This takes you to a screen to review your order, where you can remove items if necessary.

Checkout

Pressing 'Go to Checkout' takes you to a screen that allows you to:

  • Identify your order collection time
  • Add additional notes to your order
  • Apply any customer loyalty discounts you may have
  • Manage how you want to be updated on your order - email or text
  • Agree to t's & c's, privacy and data use policy

Payment

Press 'Proceed to Payment' and then select 'Payment by Card'. You will be taken to the payment screen where you enter your payment details. You will then receive notification of your order by your preferred method of email or text message. Please note we will contact you by email or text message if there are any issues with your order, e.g. if your order is running late.

Collection

Finally, at the pre-arranged collection time come along to Brew & Bake to pick up your order without having to queue.

Contact

brewandbake@sunderland.gov.uk

07824 810 176

Instagram - @brew_and_bake_sunderland

You can view Brew and Bake's latest events and hospitality Buffet menu here  Brew and Bake buffet menu (PDF) [43KB]

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